Customer Service Assistant

About the role

We are seeking a Customer Service Assistant to join the team at Daily Supermarket, Inc. in Cubao, Quezon City, Metro Manila. This is a full-time position that plays a vital role in delivering exceptional customer experiences across our retail operations. As a Customer Service Assistant, you will be the face of our supermarket, ensuring every customer interaction leaves a positive impression and contributes to building customer loyalty and satisfaction. This role is instrumental in maintaining our reputation as a customer-focused retailer and directly impacts our business success.

Key responsibilities

• Assist customers with product location, availability and information to enhance their shopping experience
• Process customer transactions at checkouts with accuracy and efficiency, handling cash and card payments
• Handle customer inquiries, complaints and concerns professionally and promptly, working towards satisfactory resolutions
• Stock shelves and maintain product displays in an organised and visually appealing manner
• Monitor inventory levels and report stock shortages to management
• Maintain cleanliness and tidiness throughout the store, including checkout areas and customer service zones
• Assist with promotional activities and price labelling as directed
• Support colleagues in other departments to ensure smooth store operations during peak trading periods
• Ensure compliance with store policies, health and safety regulations, and loss prevention procedures

What we're looking for

• High school diploma or equivalent qualification
• Proven customer service experience in a retail or similar environment, ideally in a supermarket or grocery setting
• Excellent communication and interpersonal skills with the ability to interact positively with diverse customers and team members
• Strong organisational skills and attention to detail
• Ability to work efficiently under pressure and manage multiple tasks simultaneously
• Basic mathematical skills for handling transactions and processing payments accurately
• Physical stamina to stand for extended periods and lift moderate weights as required
• Reliability and punctuality, with flexibility to work varied shifts including evenings and weekends
• A helpful, friendly demeanour and genuine enthusiasm for providing excellent customer service
• Proficiency in basic computer systems and point-of-sale (POS) equipment

Apply now

If you are enthusiastic about delivering excellent customer service and joining a dynamic retail team, we would love to hear from you. Please submit your application including your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for the Customer Service Assistant role at Daily Supermarket, Inc.