Customer Service Assistant

Position: Customer Service Representative – UK Banking Process
Experience: 0–1 Year
Industry: Banking / BPO
Process: International Voice Process
Shift: UK Shifts
Employment Type: Full-Time

Job Summary

We are looking for customer-focused and enthusiastic candidates to join an international banking process supporting customers in the UK. The role involves handling customer queries, providing banking-related assistance, and ensuring a professional customer experience.

Key Responsibilities

• Handle inbound customer calls related to banking services and account queries.
• Assist customers with debit cards, payments, transactions and other banking-related concerns.
• Verify customer details and maintain accurate records in the CRM system.
• Resolve customer queries professionally and escalate complex issues as per process guidelines.
• Follow banking policies, data security standards and compliance procedures.
• Meet defined targets for customer satisfaction, quality and productivity.

Eligibility Criteria

• Experience: Freshers and candidates with up to 1 year of experience.
• Education: Graduate preferred/required, as per client eligibility criteria.
• Excellent English communication skills, both verbal and written.
• Good customer-handling, problem-solving and listening skills.
• Willingness to work in UK shifts.
• Flexibility to work rotational shifts and weekly offs, as required.

Skills Required

• Strong communication and interpersonal skills.
• Customer service orientation and attention to detail.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer information responsibly and follow compliance guidelines.

Interested candidates can apply at [email protected] for an opportunity to build their career in the international banking and customer service domain.

Nexhance LLP

Sebastian J.T

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Work Location: In person