Customer Service Assistant

Long-Term Contract

Morgan Hunter is partnering with a nationally recognized organization to hire a Customer Service Desk Associate for a one-year contract opportunity. This fully remote role focuses on providing excellent customer service, answering application-related questions, and troubleshooting basic technical issues.

The ideal candidate is patient, resourceful, and enjoys helping people solve problems while delivering a positive customer experience.

Responsibilities

• Provide first-level support to customers through phone, email, chat, and other communication channels
• Answer questions about online applications, services, and account access
• Troubleshoot basic technical issues, including password resets, account unlocks, and browser-related problems
• Document customer inquiries, service requests, and resolutions in a ticketing system
• Manage incoming calls and shared inbox tickets during assigned shifts
• Research customer questions and escalate complex issues to appropriate support teams
• Handle sensitive customer information with professionalism and confidentiality
• Collaborate with team members to improve service quality and response times

Qualifications

• 1+ years of customer service, call center, or help desk experience preferred
• Strong problem-solving skills with the ability to troubleshoot issues independently
• Excellent communication, listening, and customer service skills
• Patient, empathetic, and comfortable assisting customers in sensitive situations
• Ability to research questions and provide solutions
• Comfortable navigating web applications, Microsoft Office, and multiple systems
• Experience with Jira Service Desk or similar ticketing software is a plus
• Insurance industry experience is helpful but not required

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