Customer Service Assistant (Data Entry)

Customer Service Assistant (Data Entry)

Location: Puchong, Selangor | Full-time | 5.5-day work week

SPM leavers and fresh graduates welcome — no experience required, training provided!

About SX Express

SX Express is a cross-border logistics company headquartered in Singapore. Our Malaysia team supports international shipping, and relocation services.

We are looking for a responsible and organised Customer Service Assistant to support our senior customer service team with order entry, shipment coordination and customer enquiries. We value your willingness to learn, attention to detail and work attitude.

Key Responsibilities

• Assist the senior customer service team with order entry and daily shipment processing.
• Ensure customer and shipment information is accurately entered and uploaded into the system.
• Work closely with the warehouse team to ensure shipments for the orders you process are dispatched on time.
• Assist with enquiries from walk-in customers, with support from the senior customer service team when needed.
• Carry out other administrative and operational tasks assigned by the supervisor.

Requirements

• SPM or equivalent qualification, and fresh graduates are welcome.
• No previous work experience is required; training will be provided.
• Ability to speak Chinese and read and write Chinese is required, as the role involves accurately entering Chinese-language customer and shipment information and assisting Mandarin-speaking customers with enquiries.
• Responsible, reliable and willing to learn.
• Organised, careful and attentive to detail.
• Quick to learn and able to complete tasks efficiently while maintaining accuracy.
• Basic computer skills, including WhatsApp and Microsoft Excel, with willingness to learn our internal system.
• Able to communicate clearly and work well with the customer service and warehouse teams.

What We Offer

• Competitive salary.
• 5.5-day work week.
• Lunch provided.
• 13th-month salary.
• Annual performance bonus.
• Quarterly performance incentives, subject to performance.
• Medical reimbursement benefits.
• Staff birthday voucher.
• EPF, SOCSO and EIS contributions.
• On-the-job training and guidance from experienced colleagues.
• Clear and transparent career progression opportunities based on your skills, performance and readiness to take on greater responsibilities.