CUSTOMER SERVICE ASSISTANT - DAVAO

FILINVEST COMPANY: Filinvest Land, Inc. (FLI)

WORKING SCHEDULE: Monday-Friday (8:00 AM - 5:48 PM)

**OFFICE LOCATION:**DAVAO

**EMPLOYMENT TYPE:**Probationary

Job Summary

The Service Desk Associate is responsible for providing excellent customer service and assisting clients with their inquiries, requests, and concerns, particularly through walk-in and email channels. The role serves as one of the initial points of contact for clients, ensuring that concerns are properly addressed, coordinated with the appropriate departments, and resolved within the required turnaround time.

The position requires strong communication and interpersonal skills, a professional and presentable demeanor, and the ability to manage multiple client concerns while maintaining service quality and accuracy. The successful candidate will also be expected to handle follow-ups, monitor pending concerns, and may be cross-trained to support other sub-departments as business needs require.

Key Responsibilities

• Provide in-person assistance to walk-in clients, addressing their inquiries, requests, and concerns.

• Provide email support for client inquiries and concerns related to walk-in services.

• Provide first-contact resolution whenever possible and ensure concerns are properly documented and processed.

• Coordinate with relevant departments and internal units to facilitate the accurate and timely resolution of client concerns.

• Process customer requests and service tickets accurately and within established service-level requirements.

• Conduct minimal outbound calls to provide clients with updates once a resolution or requested information becomes available.

Qualifications

• Graduate of any business-related course.

• 1–2 years of relevant experience in customer service, client relations, or real estate management.

• Strong written and verbal communication skills.

• Excellent interpersonal and customer service skills.

• Professional, presentable, and comfortable in a highly client-facing environment.

• Able to coordinate effectively with different departments and handle client concerns professionally.

• Experience as a Hotel Receptionist, Front Desk Associate, Front Office Staff, or similar customer-facing role.

• Experience in real estate, property management, or customer service operations.

• Familiarity with CALM and FREBAS or similar customer/service management systems.