Customer Service Assistant - Entry Level

Description:

About Strive Global Events

At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action. As a global agency specializing in event management and marketing, we blend creativity, strategy, and innovation to deliver experiences that leave a lasting impression.

About the Role

We are seeking a motivated and customer-focused Customer Service Assistant to join our Miami team. In this role, you will serve as a key point of contact for clients, guests, and internal teams, providing high-quality support before, during, and after events.

Responsibilities

• Assist clients and customers with questions, requests, and general support needs
• Provide customer support via phone, email, and in-person interactions
• Resolve issues promptly while maintaining a professional and positive attitude
• Maintain accurate customer records, notes, and service documentation
• Support event teams with customer-related coordination and assistance
• Communicate clearly and effectively with internal departments

Requirements:

Qualifications

• High School Diploma or equivalent required
• Customer service, hospitality, retail, or call center experience preferred
• Strong communication and interpersonal skills
• Friendly, dependable, and professional demeanor
• Basic computer and data entry skills
• Ability to work in a fast-paced environment

What We Offer

• Competitive weekly pay
• Paid training and ongoing support
• Opportunities for advancement
• Supportive and team-oriented work environment
• Hands-on experience with events and customer engagement