ROFFE INTERNATIONAL HOLDINGS PTE. LTD.

Job Purpose
As a Customer Service Assistant, you serve as a primary touchpoint for BUZUD’s medical technology solutions. Operating out of the showroom, you provide frontline customer care, assist users (especially seniors and caregivers) with health-tech device setups, and support showroom operations and care logistics.
Key Responsibilities
<ol>
<li>Customer Support &amp; Inquiry Management</li>
</ol>
Omnichannel Communication: Manage incoming queries via phone, WhatsApp, email, and walk-in visitors in a warm, professional manner.
Product &amp; Tech Guidance: Explain medical devices (e.g., Continuous Glucose Monitoring Systems [CGMS], oxygen concentrators, blood pressure monitors) and guide users through app pairing (iOS/Android) and device calibration.
After-Sales Support: Assist with order processing, returns, exchanges, and warranty registrations.
CRM Maintenance: Log all interactions, feedback, and support tickets accurately within the CRM system.
<ol start="2">
<li>Retail Operations &amp; Showroom Experience</li>
</ol>
Maintain an immaculate showroom environment adhering to brand standards.
Conduct live, hands-on product walkthroughs for customers.
Monitor retail inventory, handle stock display, and request stock replenishment as needed.
Process point-of-sale (POS) transactions (cash and cashless payments).
<ol start="3">
<li>Care Coordination &amp; Administration</li>
</ol>
Coordinate equipment rentals (e.g., oxygen concentrators) and delivery/collection schedules with patients, families, and healthcare partners (e.g., AIC).
Liaise with internal technical support, logistics, and sales teams to resolve complex cases.
<ol start="4">
<li>Compliance &amp; Advisory</li>
</ol>
Comply strictly with PDPA (Personal Data Protection Act) regulations when handling sensitive personal health data.
Recommend relevant accessories or consumables (e.g., test strips, sanitizers) based on customer needs.
Requirements &amp; Qualifications
Education
Diploma or Degree in Business, Hospitality, Healthcare Management, or related fields.
Experience
1–3 years in frontline retail customer service or hospitality. Prior experience in healthcare, medical devices, or consumer electronics is preferred.
Tech Skills
Comfortable explaining health hardware and mobile app features to non-technical users (especially elderly clients).
Attributes
Strong empathy, active listening, patience, and ability to handle high-touch situations calmly.
Roffe International Holdings Pte Ltd is a Singapore-based industrial group that operates in various markets, including energy, engineering, healthcare, and finance. The company prides itself on being technology-driven, with a core focus on providing medical and healthcare solutions to improve society’s overall wellbeing.

Customer Service Assistant / Executive / Supervisor

Customer Service Assistant / Executive / Supervisor

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