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Customer Service Assistant - Freight Forwarding

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Onsite

Customer Service Assistant - Freight Forwarding

OOCL Logistics Pty Ltd

Customer Service Assistant - Freight Forwarding

8 days ago

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Important information


Contract type:

Permanent

Location:

Melbourne VIC, Australia

Work mode:

Onsite

Published on:

16 October 2026

What they need


  • Supporting the Customer Service team with the day-to-day management of customer shipments.
  • Communicating with customers and providing friendly, professional and timely updates.
  • Assisting with import and export freight bookings.
  • Learning how international ocean freight and airfreight shipments are coordinated.
  • Assisting with shipping documentation and data entry.
  • Supporting customs clearance and delivery coordination.
  • Liaising with internal teams, overseas offices, shipping lines, airlines, transport providers and other logistics partners.
  • Monitoring shipments and keeping customers informed of shipment progress.
  • Helping resolve day-to-day shipment issues with support from experienced team members.
  • Assisting with job costing and invoicing.
  • Maintaining accurate shipment information within our systems.
  • Learning and following established operational procedures and customer requirements.
  • Supporting continuous improvement initiatives and other projects as required.
  • Developing an understanding of the broader logistics industry, including freight forwarding, customs clearance, transport and warehousing.

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