Customer Service Assistant Manager

About the role

Lead and manage the customer service team to ensure smooth daily operations and high service standards. Handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention. Maintain clear and consistent communication between team members and other departments.

Key responsibilities

• Lead and manage the customer service team to ensure smooth daily operations and high service standards
• Handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention
• Monitor team performance, provide guidance, and continuously improve service quality
• Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements
• Maintain clear and consistent communication between team members and other departments
• Ensure proper follow-up on customer cases and maintain good customer relationships

About you

• Minimum 3–5 years' experience in customer service; experience in automotive industry is an added advantage
• Proven ability to lead a team and manage people effectively
• Strong problem-solving skills with the ability to work independently
• Good communication skills (internal team & customers)
• Able to handle high-pressure situations and difficult customers professionally
• Responsible, proactive, and result-oriented
• Basic reporting and data analysis skills
• Proficient in spoken and written Mandarin to communicate effectively with Mandarin-speaking customers and business partners
• Strong communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally in both Mandarin and English