Customer Service Assistant (Short Term Contract)

Responsibilities:

• Attending and handling all daily operations needs from the customer care dept by managing the task needed on the booking team and ensure proper compliance is achieve during this time.
• Replying to emails and handling incoming calls professionally and promptly.
• Liaise with internal and external colleagues to ensure smooth workflow.
• To assist immediate superior on any assigned ad hoc task.
• Reports to team leader / Supervisor

Requirements:

• Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.
• Candidates with 1-2 years customer service background in similar industry would be an added advantage for this role.
• Fresh graduates are welcome to apply.
• A team player, self-driven and independent to work under pressure to meet deadlines, strong analytical and good communication skills.
• Candidates must be able to speaks and write good English.
• Proficient in MS Office applications.
• Must be prepared to learn new system applications.
• Position is a short term and temporary contract for 3-6 months.