Customer Service Assistant (temporary assignment)

POSITION SUMMARY

We are seeking a Customer Service Assistant to support the day-to-day administrative and operational activities of the customer service team. This role will provide hands-on support to a two-person customer service team, with a strong focus on repair administration, data entry, case follow-up, and coordination across the aftersales process. The ideal candidate is organized, detail-oriented, and service-minded, with the ability to manage a range of tasks.

Key Responsibilities

• Support the customer service team with the administrative flow of repairs in internal systems.
• Document incoming watches for repair and enter customer and repair information accurately.
• Create and update repair records, including customer details, repair purpose, estimates, approvals, and declines.
• Monitor open repair cases and assist with follow-up on pending repairs and customer inquiries.
• Help maintain accurate customer records, tracking information, and repair documentation.
• Assist with preparing repair estimates and related customer communications.
• Support invoicing for completed repairs and assist with payment collection processes as needed.
• Coordinate internally with watchmakers and other aftersales team members to help ensure smooth repair flow.
• Assist with customer drop-off and pick-up processes at the facility when needed.
• Help manage boutique, dealer, and end-customer inquiries with professionalism and timely follow-up.
• Support the team with general administrative tasks, reporting, and other department-related projects as assigned.

Qualifications

• High school diploma or GED required.
• 1–3 years of relevant administrative, customer service, operations, or aftersales support experience preferred.
• Experience in luxury, retail, aftersales, or repair-related environments is a plus.
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook.
• Experience with systems such as Salesforce, ERP platforms, or case management tools is preferred.

Profile

• Strong organizational skills and high attention to detail.
• Comfortable handling repetitive administrative tasks with accuracy and consistency.
• Ability to prioritize, multitask, and work effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Customer-focused mindset with a professional and calm approach.
• Able to work independently while contributing positively to a small team.
• Reliable, hands-on, and willing to support operational needs wherever needed.