Customer Service Assistant/Supervisor

Customer Service Assistant – Part-Time

20–25 hours per week | Flexible shifts between 7:00am–10:00pm

We’re looking for a friendly, reliable and hard-working Customer Service Assistant to join our team.

This is a hands-on retail role where excellent customer service is at the heart of everything we do. We’re looking for someone who takes pride in their work, notices what needs doing and is happy to get stuck in.

Our store often operates with one person working a shift, so it’s important that you’re confident working independently, managing your time and taking responsibility for maintaining high standards throughout your shift.

You won’t just be serving customers at the till. There is always something to do, from replenishing shelves and working deliveries to checking dates and making sure the shop is clean, tidy and ready for customers.

Full training and support will be provided.

What You’ll Be Doing

• Welcoming customers and providing friendly, helpful service.
• Serving customers and handling transactions accurately.
• Helping customers with queries and ensuring they have a positive shopping experience.
• Replenishing shelves and keeping stock available.
• Working ambient, chilled and frozen deliveries.
• Checking dates regularly and rotating stock correctly.
• Checking the quality of fresh fruit and vegetables and reducing or removing stock when appropriate.
• Completing temperature checks and required daily paperwork.
• Keeping shelves faced up, displays full and promotional areas well presented.
• Maintaining a clean, tidy and welcoming shop.
• Identifying jobs that need completing without always needing to be asked.
• Learning how to safely open and close the store as a trusted Keyholder, with full training provided.

What We’re Looking For

We’re looking for someone who:

• Is reliable, dependable and punctual.
• Has a strong work ethic and is prepared to give 100% during their shift.
• Takes pride in maintaining high standards.
• Is friendly, approachable and enjoys helping customers.
• Can work confidently and responsibly on their own.
• Uses their initiative and can prioritise tasks without constant supervision.
• Understands that quieter periods should be used productively.
• Is comfortable working deliveries alongside serving customers and completing daily duties.
• Is positive, enthusiastic and willing to learn.
• Is flexible and able to work weekdays, evenings and weekends.
• Wants to become a valued member of the team and potentially progress within the business.

Previous retail or customer service experience is helpful but not essential. Attitude, reliability and willingness to work are more important to us.

Hours

Approximately 20–25 hours per week, with shifts between 7:00am and 10:00pm.

Applicants must be flexible and available for a mixture of weekday, evening and weekend shifts.

Additional hours may occasionally be available to cover holidays, sickness and busier periods.

Why Join Us?

• Friendly and supportive working environment.
• Full training provided.
• Flexible part-time hours.
• Keyholder training and additional responsibility.
• Opportunities to develop and progress into future supervisory or leadership roles.
• Valuable experience across customer service and retail operations.

Sound Like You?

If you’re someone who doesn’t need to be constantly told what to do, takes pride in leaving the shop better than you found it and understands that every customer matters, we’d love to hear from you.

We’re looking for someone who wants to work hard, contribute to the team and grow with the business.

Pay: £12.71-£13.00 per hour

Benefits:

• On-site parking

Application question(s):

• Are you over 18 due to age related products?
• Are you currently studying at college or university?

Experience:

• Retail: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person