Customer Service Associate-2

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration, and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.

• Supports the creation of a positive, memorable experience for residents.

• Delivers all aspects of customer service, including a comprehensive front of house service/concierge type service anticipating and exceeding resident expectations.

• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.

• Executes and assists with activities to in relation to any community activities and events.

• Establishes and maintains relationships with residents.

• Develops and maintains local knowledge and information resources relevant to resident needs.

• Completes administrative tasks including logging of maintenance requests, inventories, filing and preparing notices and updating of databases.

• Maintain and uphold a high standard for community check appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other teams to ensure that all areas are well-maintained

• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.

• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.

• Executes and assists with activities to in relation to any community activities and events.

• Identifies areas for improvement and offers suggestions and recommendations to optimize efficiency and productivity.

• Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.

• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy

• About You

• Good level of general education.

• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).

• A knowledge and understanding of UK Health and Safety requirements and legislation.

Experience & Skills

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].