Quantanite

Customer Service Associate – 4-Month Fixed-Term Contract
Location:
Maadi, Cairo, Egypt (Onsite)
Job Type:
Fixed-term contract |
4 months
About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.
We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.
About the Role
We are looking for a
Customer Service Associate
to join our team on a
4-month fixed-term contract
. In this role, you will be responsible for delivering a high-quality customer experience by handling customer inquiries, resolving issues, and providing accurate and timely support.
This is an
onsite position based in Maadi, Cairo
, with a fixed contract duration of four months.
Key Responsibilities
<ul>
<li>Handle inbound customer calls in a professional, courteous, and timely manner.</li>
<li>Assist customers with inquiries, account-related requests, orders, and general support.</li>
<li>Identify customer needs and provide accurate information and appropriate solutions.</li>
<li>Resolve customer issues on the first contact whenever possible, escalating complex cases when required.</li>
<li>Accurately document customer interactions and update records in the relevant systems.</li>
<li>Meet quality, productivity, and customer satisfaction (CSAT) targets.</li>
<li>Follow company policies, processes, and compliance requirements during all customer interactions.</li>
<li>Maintain a positive, empathetic, and professional attitude when dealing with customers.</li>
<li>Work collaboratively with team members and other departments to ensure timely issue resolution.</li>
<li>Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.</li>
</ul>
What You Bring
<ul>
<li>Minimum 1 year of customer service experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to remain calm and professional under pressure.</li>
<li>Strong problem-solving abilities.</li>
<li>Tech-savvy with the ability to navigate multiple systems.</li>
<li>Customer-first mindset with a passion for service excellence.</li>
<li>Flexibility to work shifts, including evenings, weekends, and public holidays.</li>
</ul>
Why Join Us
<ul>
<li>Comprehensive, hands-on training and continuous support.</li>
<li>Clear opportunities for career progression and internal advancement.</li>
<li>An inclusive, people-first culture within a vibrant team environment.</li>
<li>The opportunity to make a meaningful impact by supporting customers every day.</li>
<li>Valuable experience working with a global customer experience organization through a
4-month fixed-term assignment
.</li>
</ul>
Quantanite is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Customer Service Associate – 4-Month Fixed-Term Contract

Customer Service Associate – 4-Month Fixed-Term Contract

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