Protiviti India
Customer Service Associate( banking)
Skills
3 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
Job Summary
We are hiring experienced Banking Customer Service Associates for a 6 to 9 months international banking project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs-based banking products, and maintaining strict compliance and quality standards.
Key Responsibilities
- Handle inbound customer queries related to international banking products and services
- Provide accurate, prompt, and empathetic customer support
- Achieve first-contact resolution (FCR) across customer interactions
- Identify and recommend value-added banking products based on customer needs
- Adhere to banking regulations, compliance requirements, and quality benchmarks
- Maintain detailed and accurate interaction documentation
- Meet assigned individual KPIs, productivity, and sales targets
- Handle escalations professionally and resolve conflicts effectively
Candidate Profile / Requirements
- 2 to 6 years of experience in Banking operations
- Experience in international banking / global banking processes preferred
- Exposure to multi-product banking propositions (accounts, cards, payments, loans, etc.)
- Strong communication skills with high levels of customer empathy
- Proven ability to work in a target-driven contact center environment
- Good understanding of regulatory and compliance frameworks
Experience
2 to 6Years (Relevant Banking Experience Mandatory)
Location
- Bangalore 20 Openings
- Hyderabad 20 Openings
Employment Type
Contract 6 to 9 Months
Industry Type
Banking / Financial Services / BPM / BPO
Functional Area
Customer Success, Service Operations, Customer Support (Voice – Inbound)
Key Skills
International Banking, Banking Operations, Customer Service, Inbound Voice Process, Conflict Resolution, Compliance, FCR, Cross-Selling, Upselling, KPI Achievement
Education
Graduate in any discipline (Commerce / Finance preferred)
Work Schedule
Rotational Shifts (As per international banking operations)
Work Mode: Work from office
Notice Period
Immediate to 30 days preferred
Why Join Us
- Opportunity to work on a premium international banking program
- High-visibility role with exposure to global customers
- Fast-paced, performance-driven environment Role & responsibilities
If interested, please share your resume at [email protected] and [email protected]
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