Customer Service Associate (Banking)

Customer Service Associate (Banking)
6 Months Contract 
Central Region

We are seeking customer-focused individuals to support customer onboarding and account opening processes for a leading international bank. This role involves conducting customer verification, collecting KYC documentation, and ensuring applications meet the bank’s verification and compliance requirements.

Key Responsibilities

• Conduct customer identity verification via recorded telephone calls and face-to-face appointments at bank branches.
• Collect and verify customer identification documents and KYC supporting information.
• Review Source of Wealth (SOW) and Source of Funds (SOF) documentation for enhanced due diligence cases.
• Explain banking requirements clearly and professionally, addressing customer queries and concerns.
• Submit account applications through internal systems and perform required screening checks.
• Ensure all verification and documentation processes comply with the bank’s procedures.

Requirements

• Previous customer service or customer-facing experience preferred.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
• Comfortable conducting telephone verification and meeting customers face-to-face.
• Detail-oriented, organised, and able to handle confidential customer information.
• Willingness to learn banking procedures, KYC requirements, and internal systems.
• Banking or financial services experience is an advantage but not mandatory.
• Proficiency in Mandarin is an advantage when assisting customers.

Job Details

• Working Days: Monday to Friday.
• Work Arrangement: Fully on-site.
• Training: Approximately 1–2 weeks of structured training.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248