Customer Service Associate (Bohol)

About the Role

Join a well-established financial institution committed to delivering exceptional customer service and operational excellence. We are looking for a Branch Customer Service Associate who enjoys working directly with customers and takes pride in providing efficient, accurate, and professional service.

This is a full-time, office-based role where you will primarily assist walk-in clients, process customer transactions and service requests, and support the daily operations of the branch. If you enjoy interacting with people and making a positive impact on every customer experience, we'd love to hear from you.

What You'll Do

• Provide warm, professional, and efficient face-to-face assistance to walk-in clients.
• Process customer applications, account updates, and various service requests in accordance with company policies and service standards.
• Respond to customer inquiries and explain products, services, and transaction requirements.
• Review submitted documents for completeness and accuracy.
• Coordinate with internal departments to ensure timely processing and resolution of customer concerns.
• Process collections, payments, and other branch transactions with accuracy and confidentiality.
• Maintain accurate records while ensuring compliance with internal policies and regulatory requirements.
• Provide administrative and operational support to help achieve excellent branch service and customer satisfaction.

What We're Looking For

• Bachelor's degree in any four-year course.
• At least one (1) year of experience in customer-facing, branch operations, banking, financial services, retail, hospitality, or other service-oriented roles.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Computer literate and proficient in Microsoft Office applications.
• Detail-oriented, organized, and able to work efficiently in a fast-paced environment.
• Willing to work on-site in Tagbilaran City, Bohol.

What We Offer

• Monday to Friday work schedule (8:00 AM – 5:00 PM)
• Office-based role with face-to-face customer servicing
• Competitive salary and comprehensive benefits package
• Career development and training opportunities
• A collaborative and supportive work environment