Customer Service Associate – Call Centre

Customer Service Associate – Call Centre

Location: Thane, Maharashtra
Department: Client Servicing
Job Type: Full-Time
Experience: 0–3 Years
Education: Any Graduate
Industry: Customer Service / Customer Experience

About the Company

Buyerr, part of the Sproxil group of companies, provides customer experience solutions focused on consumer promotions, customer engagement, loyalty programs, and brand protection.

The company works with brands across multiple markets to deliver technology-enabled customer engagement and promotional solutions.

Job Summary

We are looking for a Call Centre Associate to join our Client Servicing team in Thane. The role involves assisting customers participating in consumer promotions, loyalty programs, cashback offers, contests, and reward campaigns.

The ideal candidate should have good communication skills, a customer-focused approach, basic computer knowledge, and the ability to accurately handle customer information and campaign-related documentation.

Key Responsibilities

• Handle inbound and outbound customer calls related to promotions, contests, cashback, loyalty programs, and reward campaigns.
• Assist customers with queries regarding campaign participation, eligibility, reward redemption, timelines, and status.
• Provide guidance on campaign-related technical issues involving SMS, QR codes, missed calls, web portals, and mobile-based platforms.
• Record customer interactions, complaints, requests, and resolutions accurately in the CRM or call management system.
• Perform basic validation of invoices, images, screenshots, or other documents submitted for reward fulfillment as per defined campaign guidelines.
• Review submitted documents against prescribed checklists and approve or reject submissions according to standard procedures.
• Escalate unclear, exceptional, or high-value cases to the appropriate Campaign Operations or Finance team.
• Coordinate with Technology, Operations, and Campaign Support teams for unresolved or complex customer issues.
• Follow defined service-level agreements, quality standards, and process guidelines.
• Maintain professional, clear, and courteous communication with customers.
• Capture recurring customer issues and feedback and share relevant observations with the internal team.
• Meet assigned targets related to call handling, response time, resolution, accuracy, and customer satisfaction.
• Maintain accurate records and ensure proper data entry across relevant systems.

Eligibility & Requirements

• Graduate in any discipline.
• 0–3 years of experience in customer service, call centre, customer support, or a similar role.
• Fresh graduates with strong communication and customer-handling skills may also be considered.
• Good verbal communication skills in English and at least one regional language.
• Customer-oriented approach with good listening and problem-solving abilities.
• Strong attention to detail and accuracy in data entry and document validation.
• Basic understanding of computers, mobile applications, SMS-based services, and digital platforms.
• Basic knowledge of CRM or customer management systems is preferred.
• Basic familiarity with MS Excel is an advantage but not mandatory.
• Ability to manage multiple customer interactions and work effectively in a target-driven environment.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• How many years of experience do you have in customer service, call centre, or customer support?
• Are you comfortable handling both inbound and outbound customer calls?
• Are you comfortable working with CRM systems, data entry, and basic document/image validation?
• Are you comfortable commuting to Thane, Maharashtra for this full-time, on-site role?

Work Location: In person