Customer Service Associate

• You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone
• You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts
• You capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes
• You continuously expand your financial knowledge through our internal training and self-motivated learning
• → This position is initially fixed-term for one year

Benefits

• Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren’t near one of our physical locations in Germany, check out if your job is eligible remotely
• Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
• Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
• Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
• Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
• Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage- Professional Focus: You have a strong affinity for digital products and a basic interest in financial markets – our L&D team will teach you the specific financial knowledge you need
• Educational Background: You have completed a commercial apprenticeship, or you bring initial practical experience in a customer-facing service role (career changers are explicitly welcome)
• You are fluent in German and English
• You are passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment