Customer Service Associate

PT Rukita Bhinneka Indonesia (Rukita) is looking for a proactive and customer-oriented Customer Service Staff to deliver excellent support and ensure a positive customer experience across our platforms. If you have experience in handling live chat support, resolving customer issues, and communicating effectively in a fast-paced environment, we’d love to hear from you!

Job Description:

• Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner
• Deliver excellent customer experience in line with Rukita’s service standards
• Accurately document all customer interactions into the system
• Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution
• Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved
• Provide clear and helpful information regarding products, services, and customer concerns

Requirements:

• Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles
• Experienced in handling live chat and digital customer support
• Strong communication skills, high empathy, and excellent problem-solving abilities
• Able to multitask and work comfortably with systems/customer support tools
• Team player with the ability to thrive in a fast-paced environment
• Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule