Customer Service Associate

Position: Customer Success Associate

Role & responsibilities:

• Handle customer queries through email, calls, and chat with professionalism and accuracy
• Investigate and resolve customer issues by coordinating with internal teams and following SOPs
• Ensure all interactions meet internal quality standards and customer satisfaction targets
• Work on CRM tools and maintain updated records of customer interactions
• Follow up on open cases to ensure timely closure and resolution
• Escalate complex issues appropriately and contribute to case resolution
• Maintain thorough knowledge of product listings, return policies, and warranty terms
• Provide post-sale support, including replacement, refund, and installation coordination
• Track and update customer data and feedback for continuous improvement
• Participate in process improvement initiatives as required

Skills & Qualifications

• Bachelor's degree preferred
• 1-3 years of customer service experience (e-commerce preferred)
• Strong verbal and written communication in English
• Proficient in MS Excel and basic computer applications
• Strong problem-solving skills and an ownership mindset

Why Join Us?

• Hands-on experience in a real e-commerce customer service environment
• Structured learning and exposure to customer experience processes
• Opportunity for full-time conversion based on performance
• Supportive team and fast-growing work culture