Customer Service Associate

Call HR 7892301060 schedule your interview

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Process customer requests, resolve issues, and provide solutions to their problems in accordance with company policies and procedures.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills for effective customer handling over the phone.
• Ability to work on international voice processes (BPO) with fluency in English language.
• Strong focus on delivering high levels of customer satisfaction through excellent service delivery.