Customer Service Associate

MIRACORP Inc. is a veteran, woman-owned firm specializing in federal government contract services, and we are growing! One of our competitive advantages is that we provide services to our customers with a standard of excellence that is unmatched. We believe our employees are the cornerstone for our success.

We are currently seeking a Building Support Service Specialist to support our federal customers in US Virgin Islands. This position serves as the support to federal field office managers, and is integral in providing general building management, construction management and project management services.

Key Responsibilities:

• Serves as the on-site point of contact (POC) during construction projects, and when interacting with federal client agency personnel.
• Performs property management and inspections services of federally owned facilities.
• Oversees repair and alterations projects in federally supervisor owned locations within the Field Office.
• Sets up meetings with the construction and building maintenance contractors.
• Performs periodic budget and other reviews on behalf of federal customers.
• Prepares reports, documents and letters for the review and signature of the building manager.
• Performs mechanical/janitorial inspections in machine rooms, roofs, or other construction sites.
• Meets with building tenants on a recurring basis to assess their facility needs, ensure that those needs are being met or exceeded, and assure that the procedures used to obtain services are responsive and customer friendly.
• Assists with estimating projects for construction and services in federally owned space in accordance with federal requirements.
• Manages all assigned projects from “cradle to grave”, inputting everything from the estimates and scopes of work to the financial documents for contract award and closeout.
• Ensures that all building maintenance services are properly scheduled with the client agency and building owner and proper funding is in place.
• Advises on dangerous conditions, accidents, and any other safety conditions requiring immediate action.
• Coordinates, and is present for, after-hours inspections such as Fire Alarm and Elevator inspections as needed.

Your Skills & Education:

• Minimum of five (5) years’ work experience in managing commercial or residential buildings.
• Demonstrated ability to manage multiple projects in design and construction on budget and on schedule.
• Demonstrated ability to effectively administer and manage large or diverse collections of owned properties.
• Possesses superior customer service skills and acts in a manner that is professional and businesslike when interacting with visitors, contractors, and federal personnel.
• Possesses excellent accounting and organizational skills.
• Possesses knowledge of National, State, and Local laws and codes.
• Must be able to obtain HSPD-12 federal security clearance. (Mandatory Requirement)

Why Consider This Opportunity

• Great benefits package that starts on the first day of employment:
  • Personal Time Off, Vacation, Sick Leave
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account Options
  • Short Term Disability, and Long Term Disability
  • Life Insurance, Accidental Death & Dismemberment
  • Employee Wellness Resources
  • Employee Assistance Programs
  • Financial Counseling Program
  • Commuter Benefits
• 401 (k) employer match, with 100% immediate vesting.
• Work environment where you have a lot of independence.
• Ability to work with a purpose and make an impact.
• Work for an employer where core values are not just written on paper but lived.

MIRACORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.