Customer Service Associate

Our Client, an international Bank is looking to hire a Customer Service Associate for a six month, fixed term contract, to cover someone on maternity leave. Further details below:

• Regular Branch Operations and Handling of Remittances.
• Monitoring and processing of incoming and outgoing remittances.
• Opening of Business and individuals Accounts including NRI.
• KYC Compliance, Transactions Monitoring/Review and preparation of various reports.
• Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics/check-list and monthly reports.
• Creation and verifications of Finacle Entries and Generation of daily reports.
• Creating FD maturity, new, renewal and other certificate for customers.
• Completion of Day End Activities and Batch Jobs Execution.
• Assisting the Branch Audit and reviews.
• Filling and Scanning – documents/Daily Vouchers.
• Handing/assisting of existing/new customer Queries – Phone/ emails/letters/postal request and fact to face customers and complaint redressal.
• Daily reconciliation of pending entries and checking for FD maturities (Renewals and closures)
• Uploading of SFTP Files/handling of cash and branch regular operations/cheques.
• Lodging, Realisation and Free Delivery for Trade – Bills.
• Attend any task that may be entrusted by Daily Manager/Branch Manager

Qualifications/Competency

• Any Bachelor Degree
• Knowledge of Branch Operations/Remittance Handling
• Sound knowledge of AML KYC guidelines
• Business Development skills
• Customer focused and Complaint Handling Skills.
• The ability to communicate clearly and efficiently with customers.
• Knowledge of MS Office 365, Finacle and Credit Portfolio if any

Previous Experience

Relevant experience of 1 year in Banking/Financial Institutions.

For further information, please contact:

Enrico Castagnetti, Wintermann Search & Selection Limited

Mobile: +44 (0)7711 267500

Email: [email protected]

Unfortunately, due to the high volume of applications, we are unable to respond to all candidates. If you are successful, a member of the team will contact you directly. If you do not hear from us, please assume that your application has been unsuccessful.