Customer Service Associate

Let’s Make Customer Service Feel Human Again

Some people see a question. You see a chance to help.

We’re looking for a Customer Service Associate who can bring patience, personality, and a little Austin-style friendliness to every interaction. You’ll help customers find answers, work through concerns, and leave each conversation feeling better than when it started.

The Quick Version

You’ll spend your day connecting with customers, untangling everyday problems, and keeping things running smoothly. One conversation might be a simple question. The next might require some creative thinking. Either way, you’ll have a team nearby and the tools to get the job done.

A Typical Day Could Look Like This

You arrive, get settled, and check for updates from the team. Then you’re off—answering customer questions, reviewing account information, sharing helpful details, and finding solutions.

Between conversations, you’ll update records, follow up on open requests, and collaborate with coworkers. Some moments will be busy, others will be easygoing, but no two days will feel exactly the same.

This Could Be Your Kind of Job If You

• Genuinely enjoy helping people
• Communicate clearly and naturally
• Stay patient when someone is confused or frustrated
• Feel comfortable learning new computer systems
• Notice the small details others might miss
• Like working independently without feeling alone
• Bring steady, positive energy to the team

Previous customer service experience is welcome, but we’re also interested in people from retail, hospitality, food service, office support, and other people-focused roles.

What You Can Expect From Us

• Competitive pay
• Paid training to help you get comfortable
• Full-time and part-time opportunities
• Scheduling options that may vary by position
• A welcoming and collaborative team
• Room to build new skills and explore future opportunities
• Benefits may be available based on eligibility

Think You’d Be Great at This?

Trust that instinct.

Send us your application and tell us a little about yourself. Your next job could begin with one great conversation right here in Austin.

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Work Location: In person