Customer Service Associate

Job Summary

Marina Professional Services, Inc. is seeking a friendly, professional, and customer-focused Customer Service Associate to join our team in Manila.

As a Customer Service Associate, you will assist customers with general enquiries, service requests, account-related questions, and routine concerns through telephone, email, chat, and other approved communication channels. You will provide clear information, maintain accurate records, follow up on open requests, and coordinate more complex matters with the appropriate internal teams.

This position is suitable for candidates with experience in customer service, BPO, contact centres, retail, hospitality, administration, customer support, or other customer-facing environments. Fresh graduates and candidates with limited professional experience are also encouraged to apply.

What You'll Do

• Respond to customer enquiries through telephone, email, chat, and other approved support channels.
• Provide clear and accurate information regarding company services and customer-support processes.
• Assist customers with routine service and account-related requests.
• Listen carefully to customer concerns and identify appropriate next steps.
• Resolve common customer-service issues using established procedures.
• Monitor open customer requests and provide timely follow-up.
• Escalate complex or specialised matters to the appropriate team.
• Coordinate customer requests with operations, administration, technical support, and other internal departments.
• Record customer interactions, requests, actions, and outcomes accurately.
• Update information within approved CRM, ticketing, and customer-support systems.
• Support routine customer onboarding and account-administration activities where applicable.
• Assist with customer complaints professionally and respectfully.
• Help customers navigate approved online services and digital platforms.
• Prepare routine case summaries, reports, spreadsheets, and service updates.
• Track outstanding actions and help ensure customer requests receive appropriate follow-up.
• Follow applicable customer-verification, privacy, and information-handling procedures.
• Maintain professional communication and positive customer relationships.
• Identify recurring customer questions and communicate them to the appropriate team.
• Support customer-satisfaction and service-quality initiatives.
• Contribute to improvements in customer-support processes and overall customer experience.

Requirements

• Senior High School graduate, vocational graduate, college undergraduate, or bachelor's degree holder may be considered depending on relevant skills and experience.
• Fresh graduates are welcome to apply.
• Previous experience in customer service, BPO, contact centres, retail, hospitality, administration, or customer support is advantageous but not essential.
• Good written and verbal communication skills.
• Professional and customer-focused attitude.
• Strong listening and interpersonal abilities.
• Good problem-solving and follow-up skills.
• Ability to handle multiple customer enquiries and changing priorities.
• Good attention to detail and accurate data-entry skills.
• Comfortable communicating through telephone, email, chat, and digital platforms.
• Basic computer literacy and familiarity with email, web browsers, and common office applications.
• Familiarity with Microsoft Office, Microsoft 365, Google Workspace, or similar applications is helpful.
• Previous experience with CRM, ticketing, or customer-service systems is advantageous but not required.
• Ability to explain information clearly and professionally.
• Ability to handle customer and company information responsibly.
• Willingness to learn new products, systems, and customer-service procedures.
• Ability to work independently while contributing effectively within a team.
• Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

• Build practical experience in customer service and professional business operations.
• Entry-level candidates and fresh graduates can develop valuable workplace skills.
• Receive structured onboarding and job-specific training.
• Develop communication, customer-service, problem-solving, and digital skills.
• Gain experience using CRM, ticketing, and customer-support platforms.
• Collaborate with customer service, operations, administration, and support professionals.
• Develop transferable experience applicable across BPO and professional-services industries.
• Gain opportunities to take on increased responsibilities as your experience develops.
• Build a career path toward Customer Service Specialist, Customer Support Coordinator, Senior Customer Service Associate, Customer Operations Specialist, or Customer Service Team Leader positions.
• Work within a professional, collaborative, and inclusive environment

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person