Customer Service Associate

At San Jose Business Solutions, we're looking for a customer-focused Customer Service Associate to join our growing team. In this role, you'll meet with customers in person, helping them find the AT&T products and services that best fit their needs while delivering an outstanding customer experience. Whether you're assisting a busy professional or a family looking to stay connected, you'll make a meaningful impact by providing personalized solutions and exceptional service.

As a Customer Service Associate, you'll educate customers on AT&T's wireless products, smartphones, and data plans while building lasting relationships through in-person interactions. If you enjoy working with people, thrive in a fast-paced environment, and are motivated by helping customers and achieving goals, we'd love to meet you.

Responsibilities of the Customer Service Associate:

• Meet with customers in person to educate them on AT&T's smartphones, wireless services, and data plans.
• Build positive customer relationships by recommending products and services based on each customer's needs and lifestyle.
• Customer Service Associates guide customers through new account enrollments, upgrades, and device activations to ensure a smooth experience.
• Provide personalized account support and answer questions about AT&T products and services.
• Recommend additional products and services that enhance the customer experience and provide added value.
• Customer Service Associates meet individual and team sales goals while delivering exceptional customer service.
• Follow up with customers to ensure satisfaction and build long-term relationships.

Qualifications to become a Customer Service Associate:

• High school diploma or equivalent preferred.
• Previous experience in customer service, sales, retail, or account management is a plus, but not required.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Goal-driven with the motivation to meet performance and sales objectives.
• Adaptable to changing priorities and customer needs.
• Proficient with basic computer applications and digital communication tools.
• Reliable transportation to travel to assigned work locations.

What We Offer to all Customer Service Associates:

• Paid training with ongoing coaching and mentorship.
• Opportunities for career growth and advancement.
• Performance-based bonuses and incentives.
• Supportive, team-oriented work environment.
• Full-time schedule with hands-on experience representing AT&T.

Customer Service Associate role overview / Job details:

• Pay Structure: Commission based pay alongside training pay
• Work Environment / location: This role is full time and in-person.
• Schedule: Full-time availability required, 40 hours per week Monday-Saturday
• Client / Product: AT&T Sales Assistants will speak with customers who are using AT&T or are interested in using AT&T and upsell their products and services.

Pay: From $900.00 per week

Work Location: In person