DigiPlus Interactive Corp.
Customer Service Associate
2 months ago
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Important information
Contract type:
Permanent
Location:
San Pablo City, Laguna, Philippines
Work mode:
Onsite
Published on:
25 August 2026
What they need
About the role
This role involves providing customer service to club members, supporting marketing and slot machine technical teams with promotional implementations, and assisting in the upkeep of slot machines and interdepartmental communications.
Key responsibilities
- Render good customer service to club members
- Work in unison with the Marketing Team and Slot Machine Technical Team relating to promo implementations
- Assist in the upkeep of slot machines and other interdepartmental communications and tasks
- Assist new members in signing up and educating them on how to use membership cards through the cashless system
- Conduct regular site inspections
- F&B monitoring for signing and verification of orders
- Encoding, counterchecking and validations of order slips
- Issuance of car parking validation to VIP members
- Coordinate the implementation of Marketing & Promotion activities with the Marketing Department
- Assist VIP members in Item Redemptions and Redemption of Raffle Tickets
About you
- High School Diploma or Bachelor's or equivalent
- 1-year customer service experience in a fast-paced environment required; casino industry is good to have
- Consistently demonstrates clear and concise written and verbal communication skills
- Highly proficient in Microsoft Office
- Good outlook presentation
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