V
VXI Global Holdings B.V. (Philippines)
Customer Service Associate
Skills
Testing & QA
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱252,000 – ₱288,000 / year
Location:
Angeles, Pampanga, Philippines
Work mode:
Onsite
Published on:
26 August 2026
What they need
- Respond to customer inquiries via phone, email or chat.
- Provide exceptional service to customers during each interaction
- Address customer concerns and/or provide solutions
- Adhere to all company guidelines regarding the delivery of service and support to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
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