Customer Service Associate

Customer Service Associate

Location: Kolkata
Work Mode: Work From Office (WFO)
Employment Type: Full-Time

About the Role

We are looking for a motivated and customer-focused Customer Service Associate (CSA) to join our team in Kolkata. This is an entry-level opportunity for candidates who have good communication skills, enjoy helping customers, and are eager to build a career in customer service.

Key Responsibilities

• Handle customer queries through phone, email, chat, or other communication channels.
• Understand customer requirements and provide accurate and timely assistance.
• Resolve customer concerns while maintaining a positive customer experience.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate customer records and update internal systems.
• Follow company processes, policies, and service standards.
• Work effectively with team members to achieve service and performance goals.

Requirements

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic computer knowledge.
• Good interpersonal and problem-solving skills.
• Comfortable working from the office 6 days a week.
• Willingness to learn and work in a fast-paced environment.