Customer Service Associate

Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.

About the role

We are seeking a Customer Service Associate to join our team at Hob House Of Brands South East Asia Pte. Ltd. This is a full-time position based in the Bishan Central Region. The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone and email in a professional and courteous manner

• Provide accurate information about watch models, features, pricing, warranties, and services

• Assist customers with product care, maintenance, and usage guidelines

• Maintain detailed customer records and documentation into our CRM systems and databases

• Resolve customer complaints in a professional and timely manner

• Coordinate with our internal teams in Switzerland for repairs and after-sales support

• General administrative duties for the department’s function

• Perform any other tasks assigned by the Customer Service Manager

What we're looking for

• Excellent verbal and written communication skills in English
• Strong organisational and multitasking abilities, with the capacity to manage multiple customer interactions simultaneously
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) systems
• A customer-centric mindset with a genuine desire to provide outstanding service and support
• Problem-solving skills and the ability to remain calm and professional when handling difficult situations
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Previous experience in customer service, sales administration, or a related client-facing role is highly valued
• Flexibility and willingness to adapt to changing priorities and business needs

Apply now

If you are a motivated and customer-focused professional ready to make a positive impact, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for this role.