Customer Service Associate

About the role

The Customer Service Center Administrator I will play an integral role in supporting the customer service center administrators on process administration. In this role, you will be accountable to support process transactions associated with marketing alternatives contract creations and the process of rework and settlement change cases. You will help to ensure the process is aligned with service level agreements established and help the team prioritize daily distribution of workflows and focus on the experience of customers.

Key responsibilities

• Support and participate in the execution of administrative transaction processing accurately and in a timely basis, including settlements for farm customers and inventory management
• Support the hands-on training and on-boarding of new team members on the processes associated with settlements and payments
• Support the team in prioritizing daily distribution of workloads, identifying productivity opportunities, and facilitating the successful execution of daily timelines and expectations in accordance to established metrics, benchmarks and service level agreements
• Ensure support and monitoring regarding financial processing and controls, including off-farm inventory management, outstanding accounts receivable, and open payment items
• Manage record information and provide additional administrative support duties as required
• Participate and support process/system testing and validation
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

About you

• Bachelor's degree in a related field or equivalent experience
• Demonstrated ability to execute processing transactions accurately and timely against key metrics
• Excellent interpersonal and strong communication skills
• Strong problem solving and prioritizing skills
• Data processing experience (preferred)
• Customer Service Center experience (preferred)
• Understanding of agriculture practices and challenges (preferred)