Customer Service Associate

Overview

Join our team as a Customer Service Associate, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as the frontline representative, providing friendly, efficient support to customers across various channels. Your technical proficiency and organizational skills will ensure smooth interactions, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your customer support expertise in a fast-paced environment dedicated to service excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or text, ensuring clear and courteous communication.
• Assist clients with product information, order processing, billing issues, and troubleshooting to resolve concerns effectively.
• Utilize Google tools and customer relationship management (CRM) software Jobber to document interactions, update client records, and manage data entry tasks accurately.
• Handle outbound calling campaigns to follow up on customer requests or promote new services, maintaining a positive call center experience.
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs and provide tailored solutions.
• Collaborate with team members to share insights, improve processes, and deliver seamless client services across all touchpoints.

Experience

• Previous customer service experience or roles involving extensive phone communication is highly preferred.
• Proven customer support or client services background demonstrating problem-solving capabilities.
• Strong typing skills combined with technical proficiency in Google applications and computer systems.
• Excellent organizational skills with attention to detail for data entry and record keeping.
• Experience in sales or outbound calling campaigns is beneficial but not mandatory.

Ideal candidate is reliable, friendly, and efficient. Flexible hours during the day.

Pay: $25.00 - $28.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person