Customer Service Associate

About Us

503 Direct Mgmt operates as authorized representatives of Rogers, supporting customers throughout Sault Ste. Marie with their telecommunications needs. We're growing our team and looking for a friendly, detail-oriented Customer Service Associate to help customers get the most out of their service.

No experience necessary — we'll train you on our products, our systems, and how to deliver a great customer experience from day one.

What You'll Be Doing

• Meet with customers in person to review their current service and identify what fits their needs
• Answer questions about plans, billing, and account details clearly and patiently
• Help resolve concerns or issues customers raise about their existing service
• Walk customers through account changes, upgrades, or renewals
• Keep detailed and accurate records of each customer interaction
• Stay up to date on current offers so you can give customers accurate information
• Support team goals by maintaining a high standard of service on every visit
• Attend team meetings and training sessions to stay current on best practices

Who Thrives in This Role

• Patient, empathetic, and genuinely enjoys helping people
• Strong listener who can explain things simply and clearly
• Comfortable working independently in the field
• Fluent in English; additional languages are an asset
• Organized and reliable, with good follow-through on customer requests
• Prior experience in customer service, retail, or account support is helpful but not required

What We Offer

• Full-time hours with a consistent weekly schedule
• Hands-on training in customer service and product knowledge
• Supportive team environment with room to grow
• Opportunities for internal advancement

503 Direct Mgmt is committed to equal opportunity employment and building a team that reflects the diverse communities we serve.

Pay: $720.00-$900.00 per week

Work Location: In person