Customer Service Associate

We're Hiring: Customer Service Associate
Location: Trade and Financial Tower, BGC, Taguig City
Company: Uniteller Filipino, Inc.

Are you detail-oriented, analytical, and passionate about delivering exceptional service in the financial sector? Join our team and play a vital role in helping customers send and receive remittances with confidence and ease.

• In charge of accurately completing forms, reviewing, and validating the pertinent data surrounding remittance transactions.

• Using the online system, keep track of all consumer interactions and location data.

• Responsible in resolving customer complaints in a timely manner.

• Coordinate with banks and agencies affiliated with the company.

• Ensure strict adherence to all applicable laws, policies, and procedures.

• Participate in team meetings and activities, promote team spirit and cohesiveness.

• Participate in Weekly Calibration and Quality monitoring activities.

• Demonstrate adherence to Core Standards of Behavior.

• Process modification and/or cancellation of transaction based on customers’ request.

• Ensure that the quality processes are being met consistently.

• Perform other related duties assigned by the supervisor or manager on the daily basis