Customer Service Associate

Key Responsibilities

• Handle customer queries through calls, emails, and live chat.
• Resolve queries related to loans, repayments, EMIs, and account information within defined TAT.
• Manage customer complaints, escalations, and follow-ups to ensure timely resolution.
• Coordinate with internal teams for issue resolution.
• Maintain accurate customer interaction records in CRM.
• Meet quality, productivity, and TAT targets.
• Ensure compliance with company policies and regulatory guidelines.
• Support junior team members whenever required.

Requirements:-

• 2 to 3 years of experience in handling customer queries.
• Graduate from a recognized university.
• Mandatory experience in inbound calling/customer support.