Customer Service Associate

Qualifications

• Graduate of any 4-year course
• With at least 1–2 years of experience as a Customer Service Associate, plus background in warehouse operations, inventory control, or logistics.
• Proficient in ERP inventory transactions (PO receipts, job closings) and skilled in handling logistics paperwork (SI, DR, and GRN).
• Strong skills in inventory forecasting, quality control (temperature monitoring, stock validation), and cross-functional coordination with Finance, QA, and Procurement.

Job Responsibilities

• Inbound Logistics & Receiving: Manage the receipt of incoming raw materials, packaging materials, and work-in-progress (WIP) deliveries; process Purchase Order (PO) transactions, and verify documentation like Supplier Invoices (SI) and Delivery Receipts (DR) to hand over to Finance.
• Inventory Control & Material Issuance: Oversee inventory levels of raw and packaging materials, handle monthly forecasting and replenishment requests for Procurement, and manage the precise dispensing and issuance of materials to production.
• Finished Goods (FG) & Outbound Management: Validate, label, and receive finished goods from production; process sales invoices and delivery receipts, and coordinate the secure transfer of goods to third parties with all required supporting documentation.
• Reconciliation & Financial Reporting: Generate daily sales reports for management, perform production job closings and financial reconciliations (handling expense/job issues), and manage supplier returns alongside Finance and QA approvals.
• Facility & Quality Maintenance: Monitor general inbound and outbound activities, track temperature logsheets across storage and production rooms, and maintain the cleanliness of the warehouse area.