Customer Service Associate

Customer Service Associate

at Traya Health

Location: Hyderabad | Bangalore | Pune | Thane

About Traya Health

At Traya Health, were on a mission to help people achieve better health through personalised, science-backed solutions. Were looking for customer-focused professionals who are passionate about creating meaningful customer experiences and want to grow with a purpose-driven team.

Role: Customer Service Associate

As a Customer Service Associate, you will be responsible for engaging with customers, understanding their needs, providing the right support, and ensuring a smooth and positive customer experience throughout their journey with Traya.

Key Responsibilities

• Interact with customers professionally and understand their queries, needs, and concerns..
• Provide accurate information and appropriate assistance to customers..
• Build strong customer relationships through effective communication and active listening..
• Resolve customer queries efficiently while maintaining a high standard of service..
• Ensure a seamless customer experience across interactions..
• Coordinate with internal teams wherever required to address customer concerns..
• Maintain professionalism, empathy, and a customer-first approach in every interaction..
• Meet assigned service and performance objectives while maintaining quality standards..

What Were Looking For

• Graduation is mandatory for all candidates..
• Prior experience in Retail, Hospitality, or Aviation is required..
• Excellent English communication skills verbal and written communication must be top-notch..
• Strong interpersonal and active listening skills..
• Customer-first mindset with a positive and empathetic approach..
• Ability to handle customer queries professionally and confidently..
• Strong problem-solving and communication abilities..
• Comfortable working in a fast-paced, customer-centric environment.

Preferred Industry: Candidates with experience in Retail, Hospitality, or Aviation

Education: Graduation is mandatory

Why Join Traya Health?

• Meaningful Work Be part of a mission focused on improving people's health and well-being.
• Supportive Team Work with a collaborative and people-focused team.
• Learning & Growth Build valuable customer service and professional skills.
• Health & Wellness Focus Contribute to a brand making a difference in people's lives.

If you have a strong customer-service mindset, excellent communication skills, and experience in Retail, Hospitality, or Aviation, we'd love to hear from you!