Customer Service Associate

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Compensation: $15 - $20 hourly

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer skills for data entry and utilizing customer management systems.
• Be willing to train on pest control services and products (training provided).
• Previous experience in customer service or a related field is a plus.
• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• Experience working in a customer-oriented atmosphere

Responsibilities

• Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
• Make outbound calls to schedule appointments and collect payments.
• Ensure customer account information is up-to-date.
• Create records of customer interactions and follow up to ensure all questions have been asked.
• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Schedule pest control services and coordinate appointments with customers.
• Provide information about our pest control services, pricing, and procedures.
• Address customer concerns or issues with empathy and professionalism.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with the pest control team to ensure efficient service delivery.
• Upsell additional services or products based on customer needs.
• Stay informed about pest control industry trends and company offerings.
• Keep track of customer accounts and make updates with new account information as necessary
• Regularly meet with sales lead to receive the newest service and product knowledge
• Respond to customer inquiries, product and service questions, and customer complaints
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Identify common customer issues and bring them to the attention of the team