Customer Service Associate

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your primary responsibilities will include assisting customers with their inquiries, processing returns, replacements, dropping off packages to the shipping partners including Post office etc. and ensuring a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Provide outstanding customer service by addressing inquiries and resolving issues promptly in the internal messaging software.
• Assist in product demonstrations via video chat to enhance customer understanding, product use, and satisfaction.
• Pick and pack customer replacements or missing items
• Process returns
• Have a Valid Drivers License to be able to drive company Vehicle to local post office to drop off packages
• Handle stocking duties such as product tagging when there is a lull in customer requests.
• Must be able to lift 40 lbs to move customers packages and packaging materials

Skills

• Strong customer service orientation with a focus on delivering excellent experiences.
• Ability to conduct engaging product demos that effectively communicate features and benefits.
• Excellent phone etiquette for handling customer inquiries over the phone.
• Familiarity with stocking procedures to maintain inventory levels effectively.
• Strong communication skills, both verbal and written, to interact effectively with customers and team members. Join us in creating memorable shopping experiences while developing your career in customer service!
• Drivers License is required

We are fast growing start up, joining us will give you the opportunity to be on the ground floor of this institution, This can be a role defining position, including ample opportunity for advancement.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• On-the-job training

License/Certification:

• Driver's License (Required)

Work Location: In person