Customer Service Associate

Customer Service Associate

We are seeking a Customer Service Associate to join our Wilmington, NC team. This is a position focused on providing dependable day-to-day support for customer accounts and ensuring questions, requests, and account-related needs are handled accurately and professionally.

The Customer Service Associate will communicate directly with customers, review account information, assist with routine requests, and coordinate with other team members when additional support is needed. This position is well suited for someone who is organized, communicates clearly, and takes a thorough approach to resolving customer needs.

What You’ll Do

• Serve as a point of contact for customers with account-related questions and requests
• Review customer account information to understand the nature of each inquiry
• Provide accurate information regarding account details, available services, and company procedures
• Assist customers with routine account updates and changes
• Research questions using internal systems and available account information
• Review requests for accuracy and completeness before processing
• Explain procedures and next steps in a clear and professional manner
• Follow up on open requests that require additional information or action
• Monitor outstanding items and help ensure they are addressed in a timely manner
• Maintain accurate notes regarding customer conversations and account activity
• Update customer records and information as appropriate
• Verify information before making account-related changes
• Coordinate with other departments when a request requires additional review or assistance
• Route specialized matters to the appropriate team member when necessary
• Keep customers informed when an inquiry requires additional processing or follow-up
• Identify recurring account questions and communicate relevant observations to the team
• Handle customer and company information responsibly and confidentially
• Complete routine documentation associated with customer account activity
• Maintain organized records of pending and completed requests
• Balance multiple customer needs while maintaining accuracy and attention to detail
• Follow established company procedures and customer service standards
• Complete additional account-support responsibilities consistent with the position

What We’re Looking For

• 1–2 years of experience in customer service, account support, administrative support, client services, or a related customer-facing role OR an Associate’s or Bachelor’s degree in Business, Communications, Management, or a related field
• Strong verbal and written communication skills
• Ability to communicate professionally with a variety of customers
• Strong listening and information-gathering skills
• Excellent attention to detail and accuracy
• Ability to review information and identify missing or inconsistent details
• Practical problem-solving and decision-making skills
• Strong organization and time-management abilities
• Ability to prioritize multiple requests and follow-up items
• Dependable approach to completing assigned responsibilities
• Comfortable working with customer records and account information
• Ability to maintain appropriate confidentiality
• Comfortable learning new software, procedures, and internal systems
• Basic computer proficiency
• Ability to work effectively both independently and with other departments

Position Details

• Location: Wilmington, NC
• Work Setting: In office
• Schedule: Monday through Friday, 8:00 AM–5:00 PM

This position requires regular in-office attendance during the established work schedule and frequent communication with customers and internal team members.

Pay: $47,000.00 - $59,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Work Location: In person