Customer Service Associate

Customer Service Associate

Location: Baltimore, Maryland

Employment Type: Full-Time and Part time

Position Summary

At Shopexim Pack & Ship, we believe every customer deserves a five-star experience. We are looking for a friendly, dependable, and customer-focused Service Associate who enjoys helping people and solving problems.

This position is responsible for assisting customers with domestic and international shipping, packing services, mailbox rentals, printing and business services, passport photos, retail merchandise, and other business services. The ideal candidate is passionate about providing exceptional customer service and consistently goes above and beyond to exceed customer expectations.

Key Responsibilities

Deliver a professional, friendly, and welcoming customer experience to every customer.

Greet customers promptly and determine their needs through active listening and consultative service.

Build long-term customer relationships by providing personalized solutions.

Resolve customer concerns professionally and efficiently.

Maintain a positive attitude in a fast-paced retail environment.

Consistently provide service that earns five-star customer reviews.

Shipping & Packing Services

Professionally pack fragile, oversized, valuable, and specialty items for shipment.

Prepare domestic and international shipments using multiple shipping carriers.

Accurately weigh, measure, label, and process packages.

Recommend the most cost-effective and appropriate shipping options.

Ensure shipments comply with carrier regulations and packaging standards.

Assist customers with customs documentation for international shipments.

Track shipments and assist customers with shipping inquiries.

Store Operations

Process customer transactions using the Point of Sale (POS) system.

Handle cash, credit card, and electronic payments accurately.

Open and close registers following company procedures.

Stock retail merchandise and shipping supplies.

Keep the store clean, organized, and fully stocked.

Maintain equipment and notify management of maintenance needs.

Follow all company policies regarding safety, security, and confidentiality.

Support inventory management and merchandising.

Complete assigned tasks efficiently while maintaining excellent customer service.

Qualifications

Required

High school diploma or GED.

Excellent customer service and communication skills.

Strong attention to detail.

Basic computer proficiency.

Ability to multitask.

Strong organizational and time-management skills.

Reliable, punctual, and dependable.

Preferred

Minimum one (1) year of experience working in Pack & Ship stores or similar retail service environments.

Creative mindset with the ability to design or assist in creating social media content, stickers or stationeries a plus

What We're Looking For

We're looking for someone who:

Loves helping people.

Takes pride in delivering outstanding customer service.

Goes above and beyond for every customer.

Has a positive, can-do attitude.

Learns quickly and adapts to new services.

Works well independently and as part of a team.

Pays close attention to detail.

Represents Shopexim Pack & Ship with professionalism and integrity.

Pays close attention to detail.

Compensation & Benefits

At Shopexim Pack & Ship, we value team members who are dependable, customer-focused, and committed to delivering exceptional service. We offer competitive compensation and benefits designed to support our employees and recognize outstanding performance.

Eligible employees may receive:

Competitive hourly pay ranging from $16.00 to $20.00 per hour, depending on experience and qualifications.

Performance incentives and bonus opportunities based on outstanding customer feedback, service excellence, and individual performance.

Ongoing training and professional development.

Opportunities for career growth and advancement within the company.

Why Join Shopexim Pack & Ship?

At Shopexim Pack & Ship, we're more than just a shipping store—we're a trusted neighborhood business center. Our customers rely on us for shipping, printing, business services, and international logistics. We value teamwork, integrity, continuous learning, and exceptional customer service. If you enjoy working with people, solving problems, and making someone's day easier, we'd love to have you on our team.

Pay: $16.00 - $20.00 per hour

Work Location: In person