Customer Service Associate

We are seeking a customer service associate.

The candidate will be responsible for managing the entire customer order process. This includes receiving and processing orders, arranging shipping, invoicing, and processing customer payments. This will require working directly with customers, sales reps and coworkers.

The candidate will also provide general office administrative support across all areas of the business.

The ideal candidate has a strong organizational aptitude, is customer service oriented, has effective communication skills and enjoys working with others. A willingness to learn and a focus on continuous improvement of processes and performance are key to success in this role.

Job Duties:

• Receiving and processing customer orders; involves communicating with customers, sales reps and warehouse staff
• Arranging shipping for customer orders
• Invoicing customer orders and processing payments
• Completing other administrative tasks relevant to customer orders (i.e. following up with vendors on product availability)
• Processing new customer registrations and onboarding new customers
• Reviewing and managing customer back orders
• Managing general email inboxes and answering phone call inquires
• Processing inventory receipts in company software; including completing and managing vendor credit claims
• Completing basic bookkeeping tasks as directed and supervised by office manager (i.e. inputting invoices and payments into software)
• Other customer service and office administration duties as required

Note: Majority of tasks will be performed in the company’s custom software and training will be provided

Skills and Qualifications:

• Strong organizational aptitude, including effective time management, ability to multitask and a keen attention to detail
• Customer service oriented; eager to exceed customer expectations and interact in a positive and professional manner with customers
• English language proficiency; able to effectively communicate with customers, vendors and coworkers via phone, email and in-person
• Enjoys collaborating and working as part of a team but also able to work independently with minimal supervision
• Willingness to learn and maintain a curious mindset
• Self motivated to take initiative and improve processes and performance

Required Experience:

• Minimum 3 years experience in customer service and/or office administrative roles
• Computer proficiency and basic experience with Microsoft Word and Excel

Work Schedule and Location:

• Full time in office (Markham, Ontario - Warden Ave & Denison St)
• Monday to Friday
• 9:00am – 5:00pm

Company Information:

Quanta is a wholesale distributor of metaphysical products and giftware in Canada since 1994, with recent expansion into the USA.

We are a small casual workplace located in Markham, Ontario with mature hard-working staff who have been with us for many years.

Our success is due to our focus on providing exceptional customer service and creating fun and rewarding relations with our customers, vendors and staff!

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 3 years (required)
• Office Adminstration: 3 years (required)

Work Location: In person