Customer Service Associate

Join us as our Customer Service Associate!

About DFNN Inc.

DFNN Inc. is a publicly listed, leading technology provider and corporate group based in BGC, Taguig. Operating across diverse sectors including IT consultancy, technical services, and regulated gaming, DFNN continuously expands its operational reach to deliver secure, cutting-edge solutions across the Philippines.

We are currently building our internal Customer Service team to support our expanding operations with our subsidiary, IEST.

Location: Silang, Cavite

Work Setup: Shifting Schedule (5-day workweek with 2 days off)

As a Customer Service Associate, you will be the front line of player support and finance transactions for our regulated gaming operations. You will handle inquiries, resolve issues, track tickets, and deliver a smooth customer experience for our platform users.

Key Responsibilities

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Qualifications & Requirements

• Experience: Previous experience in Customer Service, Chat Support, or Ticketing operations (experience in gaming, fintech, or tech support is a plus!).
• Communication Skills: Strong written communication skills in English and Tagalog, with a knack for clear and empathetic chat interactions.
• Technical Aptitude: Comfortable navigating chat platforms, reporting tools, and ticketing software.
• Flexibility: Amenable to working in South Boulevard, Silang, Cavite on a 3-shift rotation (Morning, Mid, or Night shifts) on a 5-day workweek schedule. Preferably with service vehicle (e.g. motorcycle, vehicle).
• Mindset: Proactive, detail-oriented, and excited to work in a collaborative, fast-paced team setup.

Why Join Us?

• Be a pioneer member of an in-house CS team for an expanding PAGCOR-licensed gaming operation.
• Work in a supportive environment alongside experienced Team Leaders.
• Competitive salary and opportunity for professional growth within the DFNN Group.