Customer Service Associate

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will provide exceptional service to ensure customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to handle customer inquiries and resolve issues in a professional and efficient manner.

Responsibilities:  
- Greet and assist customers in a friendly and professional manner  
- Answer customer inquiries via phone, email, or in-person  
- Provide product information and assist with purchasing decisions  
- Process customer orders, returns, and exchanges  
- Handle customer complaints and resolve issues promptly  
- Maintain accurate customer records in the database  
- Collaborate with other team members to ensure excellent customer service  
- Upsell products and services to maximize sales opportunities

Requirements:  
- High school diploma or equivalent  
- Previous experience in customer service or retail is preferred  
- Strong communication skills, both verbal and written  
- Proficient in basic math and retail math calculations  
- Bilingual in Spanish is a plus  
- Excellent organizational skills with the ability to multitask  
- Ability to work well under pressure in a fast-paced environment  
- Familiarity with POS systems and cash handling procedures  
- Knowledge of retail sales techniques is an asset  
- Professional phone etiquette

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Join our team and contribute to our commitment to delivering an outstanding customer experience.```

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

- Employee discount
- Flexible schedule

Ability to Relocate:

- Providence, RI 02906: Relocate before starting work (Required)

Work Location: In person