Customer Service Associate

Job Summary

The Customer Service Associate supports daily online customer service operations by assisting clients with inquiries related to orders, products, shipping, returns, and exchanges. This role focuses on providing professional, courteous support while using internal systems to complete routine tasks accurately and efficiently.

Duties

• Respond to customer inquiries via phone, email, and chat
• Assist customers with questions related to products, orders, shipping, returns, and exchanges
• Process orders, returns, and exchanges according to company procedures
• Use internal systems, including Shopify and Lightspeed R-Series, to look up orders and inventory.
• Maintain accurate customer records
• Support quality control (QC) checks by identifying, reporting, and updating product descriptions and related details (pricing, imagery, or availability) based on provided guidelines or direction.
• Communicate with internal teams and shipping carriers as needed to help resolve customer concerns
• Identify and escalate complex or unresolved order-related issues to management.
• Support additional customer service or operational tasks as assigned

Experience

• Previous customer service experience preferred
• Strong written and verbal communication skills
• Basic computer skills and comfort navigating multiple systems
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Interest in retail or luxury products is a plus
• Flexible availability, including evenings and weekends
• Bonus: Familiarity with Shopify, Lightspeed R-Series, or Microsoft Teams

Physical Requirements

• Ability to perform essential job functions that may require sitting, standing, walking, bending, stooping, kneeling, and climbing for extended periods of time, with or without reasonable accommodation
• Ability to lift and move items weighing up to 50 lbs. using appropriate equipment and techniques, with or without reasonable accommodation
• Ability to safely maneuver throughout the sales floor, stockroom, office areas, and three levels of stairways

Equal Opportunity Employer
We are an equal opportunity employer and are committed to providing an inclusive workplace. Reasonable accommodations will be provided in accordance with applicable laws.

Please submit your application through this posting. To ensure a fair review process, we kindly ask that applicants do not call, email, or stop by the store regarding this position.

Pay: $21.30 - $23.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person