Customer Service Associate

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!

Compensation:

Up to $6,000 per month

Responsibilities:

• Record customer interactions and follow up on their experience with our company
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Ensure customer account information is up-to-date
• Identify common customer issues and bring them to the attention of the team
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Qualifications:

• Display strong communication skills, active listening skills, and personal skills

• Strong knowledge of customer interface and interaction

• High school diploma, G.E.D. or equivalent

• Life insurance license preferred but not required — must be willing to obtain one

• Previous phone sales, telesales, call center, or customer service experience preferred

• Confident and professional communicating with clients by phone

• Comfortable making outbound calls and following up consistently

• Self-motivated, coachable, competitive, and goal-oriented

• Ability to handle rejection and maintain a positive attitude

• Comfortable working in a commission-based sales environment

• Reliable computer, high-speed internet, and quiet remote workspace

• Willing to participate in training, coaching, and role-play

• Strong follow-up, organization, and time-management skills

• No financial misdealers or felonies

About Company

Pinnacle Financial Group represents one of the leading final expense providers in the United States. Our mission is to equip our professionals for success through mentorship, leadership development, and continuous support. We are committed to helping our team members grow both professionally and personally.

We also offer:

• Comprehensive training and ongoing support.
• Opportunities for career advancement and income growth.

If you’re looking for a stable, relationship-focused role with growth potential, we encourage you to apply today.