Customer Service Associate

Job Summary

Sierra Aviation is seeking dependable and customer-focused Passenger Service Agents to assist airline passengers with wheelchair services and baggage handling. This role is essential in ensuring a safe, smooth, and positive travel experience for all passengers, especially those requiring mobility assistance.

Key Responsibilities

• Provide wheelchair assistance to passengers throughout the airport, including curbside, ticketing, security checkpoints, gates, and jet bridges
• Safely push and transport passengers in wheelchairs in a timely and professional manner
• Meet arriving passengers at the jet bridge and escort them through the airport to baggage claim or curbside pickup
• Assist departing passengers from curbside through check-in and to their departure gate
• Help passengers with loading, unloading, and transporting luggageSupport baggage check-in processes and coordinate with airline staff when needed
• Deliver exceptional customer service with a respectful and courteous attitude
• Communicate effectively with team members, dispatch, and airline personnel
• Follow all airport safety regulations and company procedures

Compensation

• Tip Potential: Many agents earn approximately $40 to $100 per day in tips, depending on shift and level of service provided (tips are not guaranteed)

Qualifications

• Strong customer service skills and a positive attitude
• Ability to push wheelchairs and assist passengers for extended periods (must be able to lift up to 50 lbs)
• Reliable, punctual, and able to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Must be able to pass a background check and drug screening (airport requirement)
• Flexible availability, including weekends and holidays

Preferred Qualifications

• Previous experience in customer service, hospitality, or airport operations
• Bilingual is a plus

Work Environment

• Airport setting with indoor and outdoor duties
• Walking and standing for long periods
• Exposure to varying weather conditions when assisting curbside

Benefits

• Competitive hourly pay
• Opportunities for growth and advancement into leadership roles
• Ongoing training and development
• Flexible scheduling options

Pay: $17.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person