Customer Service Associate

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your office management, communication, and customer support skills while making a meaningful impact every day.

Responsibilities

• Serve as the first point of contact for customers via multi-line phone systems, email, and in-person interactions, demonstrating excellent phone etiquette and professionalism.
• Manage front desk operations, including greeting visitors, handling inquiries, and directing calls accurately using multi-line phone systems.
• Assist with data entry tasks such as updating customer records
• Provide administrative support
• Support office management duties including filing, proofreading documents, and maintaining office supplies inventory.
• Deliver outstanding customer service by addressing questions promptly, providing product or service information, and resolving issues efficiently.

Experience

• Previous office experience or administrative support roles preferred; experience as a dental or medical receptionist is a plus.
• Strong computer literacy
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Bilingual ability is highly desirable to assist diverse customer needs.
• Demonstrated experience in customer service roles that require patience, active listening, and problem-solving skills.
• Knowledge of office management procedures including filing systems, calendar management, and clerical tasks such as proofreading and data entry.
• Experience with multi-line phone systems and phone etiquette to ensure clear communication at all times. Join us to be part of a vibrant team committed to delivering top-tier customer support while enhancing your professional skills in a lively work environment!

Pay: $12.00 - $14.00 per hour

Expected hours: 15.0 – 25.0 per week

Work Location: In person