Customer Service Associate

Olympic Pharmacy and Healthcare Services is a leading provider of healthcare products and services to enhance the quality of life for our patients. We offer everything from ostomy, urological, and respiratory equipment to enteral feeding supplies. We also provide home delivery, a full-service repair shop, and ATS-certified rehabilitation services.

As a full-time Customer Service Associate, you will deliver exceptional service, foster a welcoming environment, manage sales transactions, and ensure a seamless experience for our customers. This role offers valuable experience to support your career growth.

WHAT WE ARE LOOKING FOR:

• High school diploma or equivalent (GED).
• 1 year in-person retail experience as a Customer Service Associate – HIGHLY preferred.
• 1 year operating a Point of Sales system (POS).
• 1 year handling cash and credit transactions.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Effective communication skills; verbal and written.
• Basic interpersonal and customer service skills.
• Skilled in managing multiple tasks and adapting to shifting priorities, with exceptional attention to detail.
• Customer-oriented attitude with the ability to provide professional service and maintain confidentiality.
• Knowledge of insurance providers, coverage, and compliance standards is very beneficial.
• Maintains a polished and professional appearance.
• Must live within a reasonable commute.

WHAT YOU WILL BE DOING:

• Greet and assist customers courteously and efficiently.
• Operate cash register, process sales transactions, and handle returns and refunds.
• Answer phones promptly and professionally.
• Ensure a seamless experience when ringing up sales, arranging for delivery or pick-up of orders.
• Make routine sales calls (not cold calling).
• Prepare accurate sales orders and maintain proper documentation.
• Coordinate with internal teams to ensure the smooth delivery of products, services, and customer satisfaction.
• Develop and maintain in-depth knowledge of current products, services, and insurance guidelines.
• Maintain store cleanliness and retail product displays.
• Assist with inventory counts, expiration dates and stay updated on product knowledge.
• Contribute to a positive work environment.
• Adapt to additional responsibilities as directed by the Sales Manager to support the efficient operation of the department.

This is not a full list of duties; other duties may be assigned.

LOCATION & SCHEDULE:

• Location: 4700 Point Fosdick Dr., Suite 120, Gig Harbor, WA 98335
• Business Hours: Monday-Friday, 9:00 AM – 7:00 PM and Saturday, 9:00 AM – 5 PM, Closed Sunday
• Shifts: Open, Closed and Rotating Saturdays – Scheduled based on business needs
• Work Hours: 40 hours per week minimum

WHAT IS IN IT FOR YOU?

• Competitive wages and benefits
• Health, Dental, Vision and Life Insurance
• Paid Time Off
• 401k Retirement Savings
• Growth & Advancement Opportunity

DISCLAIMER

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Olympic Pharmacy policies and applicable laws.

OLYMPIC PHARMACY IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• The salary for this position is set based on experience and does not include additional compensation for toll-bridge fees. Considering this, what are your salary expectations?
• Considering your current commitments, what does your ideal start date look like?

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• POS: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Gig Harbor, WA 98335 (Required)

Work Location: In person